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Orders
Below are some of are common questions about orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
FAQs
Are your products suitable for all skin types?
Yes. All JOSKN products are formulated to be gentle and effective for all skin types, including sensitive skin. Each formula is free from harsh chemicals, parabens, and artificial fragrances.
Are JOSKN products 100% natural?
Yes. Every JOSKN formula is made with 100% natural, plant-based ingredients carefully sourced for purity and performance. We believe skincare should be clean, simple, and effective — nothing unnecessary.
Are your products vegan and cruelty-free?
Absolutely. JOSKN is 100% vegan and cruelty-free. None of our ingredients or finished products are tested on animals.
How long will it take to see results?
Most customers begin to notice visible improvements in their skin within 2 to 3 weeks of consistent use. However, results can vary based on your skin type and routine consistency.
How do I use JOSKN products?
You can follow our recommended AM and PM routines:
AM: Gel Cleanser → Face Scrub (2–3 times a week) → Hydrating Serum → Moisturiser
PM: Cleanser → Hyperpigmentation Serum → Moisturiser
Always apply on clean skin and finish with SPF in the morning.
How long does delivery take?
UK: 2–4 working days
Europe: 3–7 working days
US & Worldwide: 7–14 working days
We also offer free UK shipping for orders over £28.
Do you ship internationally?
Yes. We ship to the UK, Europe, the US, and most international locations.
Are your products safe during pregnancy or breastfeeding?
Yes. Our formulas are made with gentle, non-toxic ingredients. However, we recommend consulting your doctor before introducing any new skincare products during pregnancy.
How can I contact JOSKN for support?
You can reach us anytime at admin@joskn.com or through the contact form on our website. Our team will get back to you within 24 to 48 hours.
Our promise is simple: skincare that empowers your glow and protects the planet. 🌍✨
