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Orders

Below are some of are common questions about orders

To make a purchase, simply:

  1. Browse our products and select your favourites.
  2. Click “Add to Cart”.
  3. When you’re ready, go to your cart and select “Checkout.”
  4. Enter your shipping and payment details securely.
  5. You’ll receive an instant order confirmation by email.

We ship worldwide 🌍 — UK orders arrive within 2–4 days, Europe within 3–7 days, and US/global within 7–14 days.

Once your payment is successful, you’ll receive an order confirmation email from us within minutes.

This will include your order number and a summary of your items.

If you don’t see it, please check your junk or promotions folder sometimes it lands there.

If you’ve entered the wrong address or need to make changes, please contact our team within 2 hour of placing your order by emailing admin@joskn.com.

After your order has been processed or shipped, we’re unable to make address changes.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Yes! We proudly ship worldwide 🌍.

Our skincare lovers are based across the UK, Europe, the US, and beyond.

Shipping rates are calculated at checkout, and you’ll receive full tracking details once your order has been dispatched.

All orders are processed within 1–2 working days (Monday–Friday).

Once shipped, you’ll receive an email with your tracking number so you can follow your parcel’s journey.

Please note: During busy periods (sales or holidays), processing times may be slightly longer.

We want you to love your JOSKN products.

If you’re not completely satisfied, you can return unopened and unused items within 14 days of delivery for a full refund.

To start a return, contact us at admin@joskn.com with your order number and reason for return.

Please note: We’re unable to accept returns for used products for hygiene reasons.

Delivery times vary by location:

  • UK: 2–4 business days
  • Europe: 3–7 business days
  • US & Worldwide: 7–14 business days

    You’ll receive tracking updates as soon as your order is on its way.

FAQs

Yes. All JOSKN products are formulated to be gentle and effective for all skin types, including sensitive skin. Each formula is free from harsh chemicals, parabens, and artificial fragrances.

Yes. Every JOSKN formula is made with 100% natural, plant-based ingredients carefully sourced for purity and performance. We believe skincare should be clean, simple, and effective — nothing unnecessary.

Absolutely. JOSKN is 100% vegan and cruelty-free. None of our ingredients or finished products are tested on animals.

Most customers begin to notice visible improvements in their skin within 2 to 3 weeks of consistent use. However, results can vary based on your skin type and routine consistency.

You can follow our recommended AM and PM routines:
AM: Gel Cleanser → Face Scrub (2–3 times a week) → Hydrating Serum → Moisturiser
PM: Cleanser → Hyperpigmentation Serum → Moisturiser
Always apply on clean skin and finish with SPF in the morning.

UK: 2–4 working days
Europe: 3–7 working days
US & Worldwide: 7–14 working days
We also offer free UK shipping for orders over £28.

Yes. We ship to the UK, Europe, the US, and most international locations.

Yes. Our formulas are made with gentle, non-toxic ingredients. However, we recommend consulting your doctor before introducing any new skincare products during pregnancy.

You can reach us anytime at admin@joskn.com or through the contact form on our website. Our team will get back to you within 24 to 48 hours.

Our promise is simple: skincare that empowers your glow and protects the planet. 🌍✨

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