FAQ
CONTACT
How can I get in touch with the JOSKN team?
We’re here to help. Reach us anytime at admin@joskn.com or via DM on Instagram @joskn. We aim to respond within 24–48 hours on business days.
PRODUCTS + REGIMENS
Are JOSKN products suitable for all skin types?
Yes — our formulas are designed with sensitive, acne-prone, and melanin-rich skin in mind, but they work beautifully across all skin types.
What order should I use the products in?
Cleanser → Scrub (2–3x per week) → Serum → Moisturiser. Our product cards and site also include step-by-step guidance.
Are your products natural?
Absolutely. Every formula is made with 100% natural ingredients, ethically sourced from the Motherland. No fillers. No toxins. Just nature’s best.
ORDER INQUIRIES
Where can I view my order details?
Once you place an order, you’ll receive a confirmation email with your order number and details. For any questions, email us at orders@joskn.com.
SHIPPING + DELIVERY
Do you ship internationally?
Yes, we currently ship to the UK, Europe, and the U.S. Worldwide delivery is coming soon.
How long does delivery take?
UK orders: 3-5 business days
Europe/US: 5–10 business days
You’ll receive tracking details once your order is on the way.
BILLING + PAYMENTS
What payment methods do you accept?
We accept all major debit/credit cards, PayPal, Apple Pay, and Klarna (where available) for split payments.
Why was my payment declined?
Sometimes banks flag international or first-time purchases. Try another method or contact your bank to approve the transaction.
RETURNS
What’s your return policy?
Due to the nature of skincare, we can only accept returns on unopened, unused products within 14 days of delivery. Email us at returns@joskn.com to begin the process.
TECHNICAL + OTHER
I’m having trouble checking out — what should I do?
Try refreshing the page or clearing your browser cache. If the issue continues, drop us a line at support@joskn.com and we’ll sort it out.
DATA PRIVACY
Is my personal information safe with JOSKN?
100%. We never share your data and follow strict GDPR and privacy protocols. Your trust is everything to us.
CLICK & COLLECT (IN-STORE PICKUP)
Can I collect my order in person?
This option is coming soon to select UK locations. Stay tuned via our mailing list for updates.
GIFT CARDS
Do you offer gift cards?
Yes! Digital gift cards are available and make the perfect gift. Choose your amount and we’ll email it to your recipient instantly.
TIKTOK SHOP
Do you sell on TikTok Shop?
Yes, you can shop select JOSKN products directly through our TikTok Shop @joskn. Tap the shopping icon on our profile to explore.
Contact us
Email: admin@joskn.com
Instagram: @joskn.london
Response Time: Within 24–48 hours (Monday to Friday)
