Understanding Our Returns Policy

Shipping

Orders are dispatched within 1–2 working days.
Delivery times:
• UK: 2–4 working days
• Tracking provided on all orders.

Returns

We accept returns on unused, unopened items within 14 days of delivery.
To start a return, email us at admin@joskn.com with your order number and reason for return.
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of receiving it. We’ll resolve it quickly.

What Does Our Returns Policy Cover?

Our returns policy is designed to be customer-friendly, ensuring that you can shop with confidence. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. However, there are some exceptions, like personalized items, which cannot be returned. We want to make sure you have all the information you need to make returns easily, so our website provides clear guidelines on how to initiate a return.

How to Process Your Return

As part of our returns policy, we have streamlined the return process into a few simple steps. First, gather your items in their original condition. Next, visit our website to print a return shipping label. After that, package your items securely and send them back to us. Because we value your time, we aim to process returns within 5-7 business days, so you’ll have your refund promptly. This efficient system helps to enhance your shopping experience.

Shipping Information and Costs

Our shipping policy complements our returns policy, with the goal of providing easy access to our products. All orders over $50 qualify for free shipping, while standard shipping rates apply to smaller orders. However, keep in mind that return shipping may incur a charge unless the product is defective. This means you can shop without worry, knowing you have options for returns. If you have any questions, feel free to contact our customer service team for assistance.