Refund policy

14-day free returns

Email admin@joskn.com with your order number within 14 days of delivery to tell us you wish to cancel or arrange a return. You do not need to give a reason. You then have a further 14 days to send the items back.

Product condition

For change-of-mind returns, please keep skincare products unused and any hygiene seals intact. Sealed products that are unsuitable for return for health or hygiene reasons cannot be returned for a change of mind once their seals are broken. This does not affect your rights if a product is faulty, damaged or not as described.

Free return shipping

Return shipping is free. Email us first so we can provide return instructions and arrange a prepaid return method. There is no restocking fee.

Refunds

We refund eligible returns to the original payment method without undue delay and no later than 14 days after receiving the items back or receiving evidence that you have sent them back, whichever is earlier. For a cancelled UK order returned in full, we also refund the original standard delivery charge. Any premium delivery upgrade above the standard charge is not refundable. Your bank or payment provider may take additional time to show the refund.

Faulty, damaged or incorrect orders

Email admin@joskn.com with your order number and details of the problem as soon as possible. Photos can help us resolve the issue. Your statutory rights are not affected, and there is no 48-hour reporting deadline that removes those rights.

Return address

JOSKN LTD
5 Brayford Square
London
E1 0SG
United Kingdom

Please email admin@joskn.com with your order number before sending your return so we can arrange your free prepaid return method.