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Questions?
Whether you have a question, need help with an order, or just want to say hello, our team is here to help.
Got Any Questions?
Use the form below to get in touch with the sales team
FAQs
Below are some of are common questions
How Long Will Shipping Take?
We ship fast. Once your order is placed, it’s processed within 24 hours.
UK: 2–4 business days
Europe: 3–7 business days
USA & International: 7–14 business days
You’ll receive full tracking updates as soon as your order is dispatched.
How Do I Know If My Order Is Confirmed?
As soon as you place your order, you’ll receive an email confirmation with your order number and details.
If you don’t see it within a few minutes, check your spam/junk folder or reach out to us and we’ll resend it.
Can I Change My Shipping Address After My Order Is Placed?
If you’ve entered the wrong address or need to make changes, please contact our team within 2 hours of placing your order by emailing admin@joskn.com.
After your order has been processed or shipped, we’re unable to make address changes.
